Frequently Asked Questions
Everything you need to know about your KATO' experience.
What makes Hiroshi Kato denim unique?
Our denim is crafted in Japan using traditional 4-way stretch selvedge techniques, combining the heritage of vintage looms with modern comfort and durability.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the United States usually takes 3-7 business days, while international shipping varies by destination.
What is your return policy?
We offer a 30-day return window for unworn, unwashed items with original tags attached. Please note that customized or hemmed items are final sale.
Do you offer professional hemming services?
Yes, we provide chain-stitch hemming on our denim products. You can select your desired inseam length on the product page before adding the item to your cart.
How should I care for my raw denim?
To preserve the color and fit, we recommend washing as infrequently as possible. When necessary, hand wash cold with a mild detergent and hang to dry.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and interest-free installment plans through Shop Pay.